This is not an online shop. See below for more information on ordering:
No. We only sell direct. The reason for this is that no reseller will put as much effort into ensuring that their customers buy the correct products for their projects as we do. Neither will they have the depth of knowledge to sort out what the problem is when a customer manages to buy the wrong part, so the support for that mis-sale will still come back to us. Selecting the right combination of parts for any spec of Subaru conversion is far more complex than most people realise, and we prefer to build a bespoke parts list for every customers’ project. That means they don’t need any understanding of exactly which conversion specs each component is suitable for, and we get almost no products returned because a customer bough the wrong thing.
We ship worldwide, and try to keep all products in stock.
Yes, by prior arrangement only. We can often accommodate collection outside normal working hours as long as it is arranged in advance. Many products are not available if you just call in, as they are assembled to order.
Paying from UK, Europe and Australia:
- Preferred: Bank Transfer (all details needed are on every invoice)
- Cash (if collecting your order)
Paying from USA, Canada or elsewhere:
- wise.com (formerly TransferWise). Wise is very good value, much cheaper and faster than banks. See below for how to pay with Wise
- Paypal see below for how to pay with Paypal
- Bank Transfer (all details needed are on every invoice). Slow and expensive for smaller orders, can be economical on large orders.
Sorry, paying by any kind of bank card is not possible.
How to pay from abroad – via Paypal:
1. Once you’ve received your invoice from us, please send us your Paupal e-mail address, and we’ll send you a payment request. This makes payment very easy – you get an e-mail detailing the payment request.
2. Log in to your Paypal account and view the payment request. You’ll see the total in British Pounds (GBP) and in your currency (Paypal does all the calculations for you and just shows the results)
3.Double check the details
4. If everything looks correct, click OK a couple of times, and the payment is made.
Sorry, we don’t accept Paypal payments which are just sent to us without having previously sent a payment request to you.
How to pay from abroad – via wise.com (formerly TransferWise):
1. Once you’ve received your invoice from us, log in to your wise.com account.
2. Click ‘Send Money’
3. In the top box, make sure your local currency is selected
4. In the bottom box, select GBP as the currency
5. Enter the total from your invoice into the ‘Recipient will get exactly’ box
6. Click ‘Continue’
7. Select ‘Someone Else’ as the recipient
8. Enter our e-mail address and bank details from the invoice
8. Click Confirm
10. Review all details
11. Click ‘Confirm and Continue’
12. Select your choice of payment method
13. Click ‘Confirm;, and your payment is made
Click here for a video explanation of Wise payments.
How to pay from abroad – via bank transfer:
The exact method will depend on your bank. Some now allow you to send international payments from your online banking, others don’t, and require you to visit a bank branch. All of our invoices have all of the details (IBAN account number, bank address, etc) that you will need at the bottom. International bank transfer can be very slow and very expensive.
We’ll invoice you once the order is finalised and the shipping is agreed if required. All necessary details for preferred payment methods are in every invoice.
Sorry, no. However, we do offer a discount for wholesale customers when ordering 10 or more of a product.
Yes. A significant proportion of our business is abroad. We can ship to any country covered by the major international courier companies. Shipping is priced individually, as an almost infinite amount of variation in parcel size and weight is possible. Please let us know which products you are interested in and your delivery address if you would like a shipping quote.
All orders from customers abroad are sent according to Incoterms ‘Delivery at Place’ (DAP). This is the new equivalent of the now obsolete terms “Delivery Duty Unpaid”, DDU. This means no UK taxes (such as our VAT) apply to the cost of the items purchased or the shipping. All taxes, duty and any handling fees are payable by the customer on or before delivery at the local rates in your country. How this works depends on the tax rules in your country:
Europe – you pay your countries local VAT rate, plus any customs duty (determined by the types of item(s) being shipped, and any handling fees (typically charged by the delivering parcel courier company). They apply to the total value of the goods and shipping. Customs duty on car parts is typically in the low single digits %.
European VAT registered businesses customers – we make the invoice with no VAT on goods or shipping, and you account for the VAT at your local rate in your accounts. Please include your EORI number when placing the order.
For the US, up to April 2025, it seemed very few customers in the US ever had to pay and taxes on orders coming into the US, but this apparently depended on the local state laws. Apparently the system to charge import duties and possibly also sales taxes existed in all states, but most, or maybe all states chose not to apply this.
For the US from April 2025, watch this space. As of 03/04/25, it looks like a 10% import tax will apply to all orders that we ship to the US. As with most other countries, this will almost certainly be payable by the customer as their parcels enter the US. If you’re a potential customer in the US, this is unfortunate, but it is something which the rest of the world is very used to. It’s the norm just about everywhere else. As an example, when I order parts from the US (or just about anywhere else) with a value of more then £135, I’ve always had to pay 3 charges to get them into the UK:
- Import duty – a percentage which varies depending on the tariff code of the item
- VAT – the UK sales tax on the item~
- A clearance fee – the admin charge from the shipping company for processing the customs paperwork and processing the payment (the big international parcel couriers such as UPS have their own customs clearance and billing departments, which effectively collect the taxes on behalf of the government. This expedites the delivery, but isn’t optional , and they don’t do it for free)
…… these usually total something like 27% + £12. on car parts coming in to the UK worth over £135. Here some parcel couriers bill you later for the duty and fees. Others won’t deliver your parcel until you’ve paid the duty and fees.
You don’t, at least not via any method that requires us to bend any rules. We ship legitimate parcels, with all the shipping paperwork correct only. Here in the UK they have any loose ends which could otherwise be used to undervalue parcels, or miss out paperwork, etc tied up. UK businesses have to keep the documentation which show the values declared on customs paperwork match the values shown on our invoices for many years. If they then ever get a tax inspection, they have to hand all this evidence over to prove that they have not being avoidint tax or enabling others to avoid tax. Take note customers in Greece and Africa, who frequently assume they will be able to avoid any tax. Don’t waste our time or yours enquiring about ordering parts if you are assuming they can find their way to your country via a method which requires is to miss out paperwork or undervalue items. We can’t.
No, we can’t ship your order to your ‘shipping agent’ in the UK without tax. Whoever we ship to within the UK, this then counts as a UK sale, and the relevant UK taxes unavoidably apply.
Thinking or providing us with invalid tax information to use in your shipment? If so, presumably you don’t realise that entering this information is usually compulsory when booking a shipment with any of the reputable / reliable courier companies, and that their booking systems don’t just accept anything. They very frequently verify that VAT, EORI, NIP, numbers etc really do match the consignee, and are valid. If they don’t match, or are not valid, their systems do not allow booking the shipment to be completed.
Very sorry, but your choices are:
- We ship the order to a UK address and UK VAT applies
- We ship to a non UK address, and UK VAT does not apply, as long as we are classed as the exporter of that order. Correctly itemised customs paperwork showing correct values and tariff codes, etc is entered for every shipment, as we cannot book international shipping without this.
You can, but since the UK left the EU it is no longer possible for to purchase without tax while visiting the UK. Tax free sales are now only possible exported when by the seller, not the customer. If you had planned to collect while visiting the UK from Europe, you may find that this makes it better value to have the parts shipped to you. (i.e. the shipping may cost less than the tax saving which you would have previously made by collecting while in the UK).
No, sorry. We only accept payment in British Pounds (GBP) . This is no problem with most common payment methods – you can enter the amount to be paid in GBP, and the equivalent in you local currency and the exchange rate used for the calculation are shown.
Yes, with one exception – our under floor bay window / split screen bus radiator systems are collection only, due to them having got damaged in shipping too many times. Even in bespoke packaging (they large and very heavy), they have got badly damaged, sometimes without damaging the packaging. Not sure how.
This Currency Converter will give you a good idea of what any price is in any other currency
Customer Locations:
Most, but not all customers as of 05/2023: